Frequently Asked Questions
Everything you need to know about your favorite Bigelow blends.
How should I store my Bigelow tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry place away from strong odors, heat, and light. Our foil-wrapped tea bags are specifically designed to lock in flavor and protect the tea from moisture and oxygen.
Are Bigelow tea bags compostable?
Yes, our standard tea bags are made from abaca fiber and are compostable. We recommend removing the staple before placing the bag in your home compost bin.
Where can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy for food products?
Due to the nature of our food products, we cannot accept returns on tea. However, if your order arrived damaged or if you received the incorrect item, please contact our customer service team within 30 days for a replacement or refund.
Does Bigelow Tea offer gluten-free options?
The vast majority of Bigelow teas are gluten-free. We maintain strict manufacturing processes to avoid cross-contamination; however, we always recommend checking the specific ingredient list on the packaging for the most accurate information.
Do you ship internationally?
Currently, we only ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on the destination and the weight of the order.