Returns & Exchanges

At Bigelow Tea, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If your order is damaged or incorrect, please reach out to our customer care team within 30 days of receipt to facilitate a resolution.

Return Process

• 1.
  Contact Customer Support

  Email or call our service team with your order number to report any issues with your tea or merchandise.

• 2.
  Provide Documentation

  For items damaged during transit, please include photos of the packaging and product to help us expedite your claim.

• 3.
  Receive Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions if a physical return is required.

• 4.
  Processing and Refund

  After we verify your request, we will issue a replacement or a full refund to your original payment method within 5-7 business days.